Always-on Multilingual Customer Support
Join Unbabel’s Edmund Ovington and Concentrix’s Paula Kennedy to discover how the partnership is transforming digital customer support and improving customer experience globally.
On March 26th Concentrix and Unbabel partnered to win the Innovation In Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards.
Join Unbabel’s Edmund Ovington and Concentrix’s Paula Kennedy to discover how the partnership is transforming digital customer support and improving customer experience globally. With Unbabel’s AI-powered, human-refined translation solution, Concentrix has created multilingual hubs in low-cost, language-agnostic locations. The unique combination of machine learning and human expertise has driven new efficiencies in customer support while increasing access and quality globally.
Register to learn how to maximize the impact of always-on, multilingual support on your operational model, including:
- Increased CSAT
- Decreased customer service costs
- Flexibility and scalability
- Localized branding
Sign up to get the recording emailed to you.
VP of Global Alliances at Unbabel
Edmund drives value for Unbabel’s customer base through close relationships with key partners and investors (including Salesforce, Microsoft, Zendesk and Concentrix), as well as building out Unbabel's US operations from San Francisco. He has over 10 years experience scaling technology, specifically B2B SaaS, companies such as Yammer.
Vice President at Concentrix
Paula Kennedy-Garcia is Vice President at Concentrix and has led some of the most successfully performing distributed Sales and CX teams in Europe over the course of her long standing career in the global BPO industry. A champion for CX change in our digital economy, she is currently charged with Concentrix’ latest disruptive play in customer management, Solv™, an innovative technology platform that creates an enhanced customer support ecosystem with crowdsourced support, one which lends itself perfectly to the growing empowerment of our modern workforce that is saying good bye to the traditional 9-5.