Always-on Multilingual Customer Support

Join Unbabel’s Edmund Ovington and Concentrix’s Paula Kennedy to discover how the partnership is transforming digital customer support and improving customer experience globally.

  • Edmund Ovington

    VP of Global Alliances at Unbabel

  • Paula Kennedy

    VP of Gig Economy at Concentrix

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On March 26th Concentrix and Unbabel partnered to win the Innovation In Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards.

Join Unbabel’s Edmund Ovington and Concentrix’s Paula Kennedy to discover how the partnership is transforming digital customer support and improving customer experience globally. With Unbabel’s AI-powered, human-refined translation solution, Concentrix has created multilingual hubs in low-cost, language-agnostic locations. The unique combination of machine learning and human expertise has driven new efficiencies in customer support while increasing access and quality globally.

Register to learn how to maximize the impact of always-on, multilingual support on your operational model, including:

  • Increased CSAT
  • Decreased customer service costs
  • Flexibility and scalability
  • Localized branding

Hosted by:

  • Edmund OvingtonVP of Global Alliances at Unbabel

    Edmund drives value for Unbabel’s customer base through close relationships with key partners and investors (including Salesforce, Microsoft, Zendesk and Concentrix), as well as building out Unbabel's US operations from San Francisco. He has over 10 years experience scaling technology, specifically B2B SaaS, companies such as Yammer.

  • Paula KennedyVP of Gig Economy at Concentrix

    With over twenty years of experience in the BPO space, Paula is overseeing one of the largest BPO’s digital transformation strategy, with an eye towards the gig economy. Named the 2018 Female Executive of the Year for Europe, Middle East and Africa by the Stevie Awards, she is a firm believer in remote work’s power to change support advocates’ lives for the better while improving customer relationships.