The State of Native Language Customer Experience: A Benchmark Report

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Execs In The Know has partnered with Unbabel to survey high-level executives at the helm of global brands about their worldwide multilingual customer support operations.

The State of Native Language Customer Experience Report covers the distance from outsourcing and automation to deflection via chatbots and self-service.

Download to learn more about:

  • Emerging channels in customer support, including chatbots and self-service
  • Critical CX pain points for industry leaders
  • Key metrics for evaluating customer support
  • Most expensive languages in customer support

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