Will your gamers stick with you?

Our Customer Experience Handbook for the Gaming Industry tells you how to improve your players’ experience, build trust, and win over customers.

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Service that understands your players

Gamers have a nearly infinite list of titles to choose from. Great customer service has never been more important to customer satisfaction and retention.

Mobile gaming


Your gamers aren’t playing around.

Let’s face it: in gaming, the competition is fierce. If your gamers are dissatisfied, they’ll just play something else. And, thanks to the rise of mobile gaming, players no longer fit neatly into a single category. This increasingly diverse community expects much more than engaging gameplay. They expect fast and personalized customer service, in their native language.



Up your service with AI

Artificial Intelligence and automated translation platforms are making it possible for gaming companies to stay on top of the trends that are reshaping the gaming industry. Gaming companies can incorporate AI into their workflows to reduce response times, improve self-service options, and increase overall customer satisfaction. Happy gamers tend to stick around.

An industry in change

2.3 billion

gamers worldwide in 2018

84%

of customers more inclined to purchase online when product info is in their native language

15%

of customer interactions handled by humans, not AI, by 2020

Download the Customer Experience Handbook for the Gaming Industry

Gain insight into the ways businesses in a rapidly changing industry are scaling their customer service without increasing costs or impacting their agents’ workflows.